We’re here to help.

For help with a household connection, an invitation, a payslip or an account, reply to the message or email that brought you here so we can locate the right household safely.

When contacting us, please do not send passwords, payment card details or sensitive identity documents by email. We will only ask for the minimum information needed to help with your request.

For urgent account or privacy concerns, include “Private household support” in the subject line.