Your household information stays private.

This policy explains what FamilyDesk collects, why, who else handles it, and the rights you have under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173).

Who we are

FamilyDesk is provided by Kaizen Brands LLC. We are the personal information controller for the information described here.

Data Protection Officer

Our Data Protection Officer is Paul Chamberlain. For any privacy question or request, email privacy@familydesk.ph.

What we collect

• Family accounts: your name, email address and password (stored only as a secure hash).
• Helper records: name, mobile number, email address, birthday, gender, photo, employment dates, and employment or loan contract documents a family uploads.
• Family members: names, relationship, dates of birth and photos a family adds, which can include children.
• Pay and employment: pay settings, payroll runs, payslips, loans and cash advances, petty cash, days off and time-off requests.
• Household activity: tasks, checklists, and food log entries with their photos and comments.
• Technical data: IP address and browser type for sign-in sessions and security, and error reports when something breaks.

Why we use it

• To provide FamilyDesk to your household (contract, RA 10173 Sec. 12(b)).
• To keep the payroll and payslip records an employer must keep (legal obligation, Sec. 12(c)).
• To keep accounts secure and prevent fraud and misuse (legitimate interest, Sec. 12(f)).
• To count visits to our public pages only (legitimate interest; see “Cookies and analytics”).
• Birthdays and dates of birth reveal age, which the law treats as sensitive personal information. We process it only to run the service you ask for and to meet employment-law duties (Sec. 13).

We do not sell your information, and we do not use helper records for job listings, public search or unrelated job alerts.

Who processes it

These service providers handle information for us, only to run FamilyDesk:

• Convex: database, file storage and backend (United States).
• Vercel: website hosting (global, mainly United States).
• Resend: sending email such as invitations (United States).
• Cloudflare Images: storing and delivering family member and food log photos (global).
• Sentry: error monitoring (United States).
• Google: Google Calendar, only if a family chooses to connect it, to add helper time off and rest days to that calendar; and Google Analytics through Google Tag Manager on our public pages (United States).
• Plausible: cookieless visit statistics for our public pages, run on our own server.
• Anthropic: the FamilyDesk assistant, only when it is turned on for your account. When you use it, your question and the schedule, time off and payroll details it needs to answer are sent to Anthropic (United States).

Helpers.ph. Some households are connected to FamilyDesk through a hire on Helpers.ph, the helper marketplace that introduced them. For those households, Helpers.ph shares the household and helper details needed to set up FamilyDesk, and we send Helpers.ph the helper’s payslip link so it can deliver it to the helper.

How long we keep it

• Account and household records: while your account is open, and deleted within 30 days after you ask us to delete it.
• Payroll records and payslips: 3 years after the last pay record, the period employment records must be kept.
• Security logs and error reports: up to 90 days.
• Backups: kept by our database provider for a short, fixed period and then deleted.

Your rights

Under RA 10173 you have the right to be informed, to access your information, to object, to have it corrected, to have it erased or blocked, to data portability, to file a complaint, and to be indemnified for damages.

To use any of these rights, email privacy@familydesk.ph with the subject “Data request”. We check your identity before acting and aim to reply within 15 working days. For now our team handles export and deletion requests by hand.

Cookies and analytics

• A sign-in session cookie keeps you logged in. It is essential.
• Plausible counts visits to our public pages without cookies.
• Google Analytics, loaded through Google Tag Manager, sets _ga cookies on our public pages.
• Our public pages are the home, about, contact, privacy and terms pages. There is no analytics on family, helper, invitation or payslip pages.

Cross-border transfer

Most FamilyDesk information is stored and processed outside the Philippines, mainly in the United States, by the providers listed above. They handle it under data processing terms that require them to protect it.

Complaints

Please contact our Data Protection Officer first at privacy@familydesk.ph. You may also complain to the National Privacy Commission at privacy.gov.ph.

Last updated: 25 September 2026.